Intelligent Automation Engineer

Job Locations MX-Mexico City
Information Technology
Regular Full-Time


InTelligent Automation Engineering

The Automation Engineer will play a crucial role on our InTelligent Automation Engineering Team by connecting the dots between code, infrastructure, and production system availability. They will actively engage in early warning troubleshooting to stop a product outage.

The right candidate for this position will have a background in hosted application instrumentation technologies, be technically proficient in system engineering, operating system diversity, and have a firm understanding of providing operational excellence in technical environments.


  • Develop and maintain system integrations between technology operations tools such as DataDog, ServiceNow, and improve overall technology automation
  • Build and execute steps in a documented runbook to resolve incidents in a timely manner and further develop automated techniques to avoid future incidents
  • Work with other Engineering and Development colleagues to identify a work-around if permanent solution cannot be reached and further automate work-around solution
  • Continuously improve tooling capabilities by adapting the instrumentation tools to provide more meaningful and actionable alerts
  • Proactively contribute to the Enterprise Knowledge Base to further reduce future incident resolution times
  • Collaborate with technology SCRUM teams to design and implement performance benchmarks for each application, and report results
  • Develop processes to proactively respond and automate alerts for critical business transactions and applications
  • Triage and resolve production incidents or issues reported by the instrumentation platforms
  • Trouble-shoot Linux and Windows system and application logs to resolve irregularities
  • Trouble-shoot database performance issues, including stored procedures and table structure issues
  • Analyze application logging, memory dumps, trace routes and other forensic data such as .NET, Java, or Spring stack traces to help determine the source of incidents
  • Utilizing technical expertise, directly pinpoint the appropriate SCRUM team resource to help resolve production issues
  • Manage and automate DevOps tools such as VictorOps and DataDog


  • Bachelors or Associate degree completed, preferable in the IT Field
  • Be willing to work non-standard shifts
  • ITIL Certifications a plus
  • OpenShift, AWS, Azure, or other advanced cloud-technology certifications a plus
  • MCSE, RHCSA or CompTIA certifications a plus


  • Exposure to advanced availability instrumentation systems such as New Relic, Prometheus, Grafana, Zabbix, and DataDog
  • Scripting familiarity in languages such as Bash, Python, PowerShell or PERL
  • Familiarity with concepts such as IAAC, CI/CD, and DevOps
  • Trouble-shooting and escalation procedures
  • Must demonstrate the ability to work proactively
  • Must demonstrate a high level of ethics and integrity


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