Omnitracs

  • Lead Tech Support Engineer

    Job Locations US-TX-Dallas
    ID
    2019-1091
    Category
    Customer Service/Support
    Type
    Regular Full-Time
    Telecommute
    No
  • Overview

    JOB SUMMARY:

    The Engineering Technical Support position provides 24/7 Tier-2 level technical support to Omnitracs’ internal and external customers.  In this role you will support Omnitracs systems resolving software, hardware, application and data issues for the company’s customers.

    ESSENTIAL RESPONSIBILITIES AND DUTIES:

    • Function as a lead resource for Telematics
    • Provide management with comprehensive status reports and critical solution updates
    • Work cross-functionally with developers and engineers on multiple customer projects simultaneously
    • Test and install software in a lab environment
    • Provide remote support to systems to resolve complicated application and sensitive data issues
    • Customer facing travel required
    • Ability to manage diverse 3rd party vendor and OEM relationships
    • Must be able to provide after-hours support

    QUALIFICATIONS:

    • EDUCATION:  Bachelor’s degree in Computer Science or related technical field
    • EXPERIENCE:  3-5 years’ experience of high level technical and system level support work; networking, operating systems and software issues; or 3-5 years’ experience of technical customer service, minimal mechanical and technical device experience

    KNOWLEDGE/SKILLS/ABILITIES:

    • Excellent knowledge of all Operating systems
    • Knowledge of vehicle mechanics and telematics interfacing
    • Knowledge of troubleshooting tools and technologies
    • Excellent analytical and technical skills
    • Strong written and verbal communication skills
    • Excellent time management skills
    • Ability to multi-task and react to shifting priorities and balance department responsibilities
    • Ability to prioritize projects and escalate issues to the appropriate parties as necessary
    • Ability to multi-task on several projects and collaborate with groups and customers of various technical skill levels
    • Ability to explain highly technical information to audiences of varying technical skills
    • Ability to work independently, with minimal supervision on routine tasks
    • Ability to develop solutions to a variety of problems of moderate scope and complexity
    • Encourage adherence to process and provide change initiatives when necessary

     

    Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.

    Omnitracs LLC,is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

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