Omnitracs

Sr. Implementation Consultant - (US, Remote)

Job Locations US-TX-Dallas
ID
2020-1419
Category
Professional Services
Type
Regular Full-Time
Telecommute
Yes

Overview

The Omnitracs Senior Implementation Consultants operate in a high energy, fast-paced enterprise software environment. As an Implementation Consultant, you will help implement Omnitracs route management solutions at customer locations. This will involve configuring, training, and integrating our products into our customer’s environment. The work will require a technical and functional knowledge of our product, as well as the ability to understand the business and technical needs of our customers. You'll serve as a key project resource for our customers who will call upon you to apply our technology to help solve their business and routing/distribution/compliance problems. If you enjoy constantly keeping up with new technologies, being challenged with new problems to solve on every project, interacting with some of the biggest companies, and working with other project experts – then you’ll love working at Omnitracs.

Responsibilities

 

  • Design route/distribution/telematics solutions to meet customer needs using product functionality, integration capabilities, and custom offerings.
  • Provide consulting services to the assigned projects as required including product functional consulting, business process re-engineering, engineering analysis, customization requirements, product installation, data conversion requirements and product validation.
  • Participate and engage in working sessions with customers to understand and clarify requirements
  • Configuration and training of the applications within customer’s environment.
  • Liaising between the Customer, Project Managers, and Technical Consultants to identify & clarify requirements and configuration.
  • Continue to improve knowledge of Omnitracs products, quality standards, industry and technology to better serve the internal and external customers.
  • Participate in discovery and consulting calls with internal teams and Omnitracs customers.
  • Engage in scoping efforts with sales and scope projects in the pre-sales process.
  • Resolve technical and customer problems, escalating issues and inquiries when necessary.
  • Perform best practices analysis and consult with customers and PS management on increasing ROI.
  • Interact with customers in a professional manner, including proper handling of customer complaints.
  • Respond to customer email inquiries in a professional manner.
  • Mentor implementation consultant team members on implementation consulting and PS activities.

Qualifications

 

  • EDUCATION:  Bachelor’s degree preferred.
  • EXPERIENCE:  5 years’ experience with software implementation, preferably in Routing

KNOWLEDGE/SKILLS/ABILITIES:

Experience Required:

  • Must be a self-starter and be able to work collaboratively (internally and with customers)
  • Strong verbal and written communication skills including strong technical documentation skills including experience documenting requirements, issues, and, outcomes
  • Ability to work independently and take ownership of tasks and deliver high quality services
  • Must be able to guide customers with confidence and integrity
  • Demonstrated experience of interfacing directly with customers
  • Strong analysis and data manipulation skills
  • Excellent planning, organization, and implementation skills
  • Ability to work a flexible schedule and embrace change enthusiastically
  • Be able to function effectively in a project team to ensure customer satisfaction
  • Bachelor’s degree in a technical discipline with at 3 years of relevant experience
  • Travel up to 75%

 

Desired Experience:

  • Experience in route management or distribution software is a plus
  • Experience with Java based phones and smartphone custom configuration
  • Solid understanding of Relational Databases
  • Hands-on experience with one or more network and routing protocols
  • Working knowledge of Citrix or Terminal Service

 

 

Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.

Omnitracs LLC, is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

 

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