Omnitracs

Sales Engineer

Job Locations CA
ID
2020-1552
Category
Sales
Type
Regular Full-Time

Overview

Working with a dynamic team, the Sales Engineer assists the Sales department by participating in software demonstrations; addressing questions and concerns of potential customers and using a high level of system expertise to ensure that the Sylectus software can meet their needs. Where necessary, obtain specifications from existing customers or potential customers to ensure that the system can be configured appropriately for their requirements.

 

Responsibilities:

  • Works closely with newly signed customers to set up their account, configure it to meet their needs Provide extensive web-based pre-training and onsite go-live training following established protocols and processes
  • Additional post support is provided to customers through a web-based connection, by phone or e-mail Recognize opportunities for upselling as well as offer appropriate solutions as issues arise during the install process
  • Assists the Sales department by participating in software demonstrations; addressing questions and concerns of potential customers and using a high level of system expertise to ensure that the Sylectus software can meet their needs
  • Obtains specifications from existing customers or potential customers to ensure that systems can be configured appropriately for their requirements
  • Ensure continuous collaboration with Engineering, Sales, Customer Service, and integration partners so that customers experience an extremely high level of satisfaction with Sylectus products and services
  • Serves as second-tier for customer service, ensuring that a higher level of technical assistance is available when required to assist Customer Service staff investigate, troubleshoot and resolve issues for all customers including recognizing issues that require the assistance of or escalation to Engineering/Tech Support staff
  • Collaborate with the Engineering team regarding customizations for individual accounts as well as provide feedback concerning enhancements to the system as a whole
  • Provide necessary assistance related to software problems and technical issues
  • Gather requirements and specifications to resolve customer requests for customizations, enhancements as well as modifying or creating new reports
  • Set up monthly billing for all new customers Add on additional modules as required for existing customers and modify their billing rates accordingly
  • Analyze customer needs and work with Engineering to determine whether those needs can be addressed
  • Provide training internally to other staff members on system features, functionality or additional modules/integrations as they are developed and implemented
  • Serve as a liaison between customers and Engineering, Sales and Customer Service staff Provide management with updates on go-lives daily and weekly or as needed Record time spent on all go-live and support related activities Perform other duties as may be requested

 

Knowledge/Skills/Abilities:

  • Continuous collaboration with Engineering, Sales, Customer Service, and integration partners is required to ensure customers experience an extremely high level of satisfaction with Sylectus products and services
  • The ideal candidate will be a highly motivated, hands-on individual who can learn the software quickly.
  • A willingness to go above and beyond to ensure customer satisfaction, paired with the ability to provide training and support to both internal and external customers is required
  • Critical thinking, good judgment, and the ability to use analytical skills when confronted with issues and problems are also a necessity

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